REFUND POLICY – NOTICE OF CANCELLATION
It is very important to us that you are satisfied with your purchase. Refunds are only considered for the following reasons: • Duplicate transactions • Incorrect course purchases within JDS Beauty Enterprise. For a refund to be considered: • The purchase transaction did not occur more than 14 days previous. • No section of the course has been reviewed or studied. • If applicable to the course, the test has not been started. • A certificate was not issued for the recent purchase in dispute. No refunds will be issued for: • Failure to pass quizzes, final exam or any other in-course assessment requirements within the allotted attempts (per course guidelines); • Failure to pass identity validation requirements (including biometrics, security questions or any other required methods, per course guidelines); • Course expirations (per course guidelines); • Expedited processing or mailing of certificates once the requested expedite been fulfilled as promised; If the above requirements are met, you must submit your request in writing (via e-mail) within 14 days of purchase along with proof of purchase and an explanation for the refund to [email protected].